Return & exchange

We’d love to have happy customers. At Pretty Pearlfect, we commit to working our best to make sure you are completely satisfied with your purchase. Contact us if you have any concerns or questions with your order, we would love to assist you!

We accept returns within 7 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Return steps:

• Inform us by email at customercare@prettypearlfect.com within 7 days of receiving your package. Please include your name, order number and the item you wish to return.
• We will provide a return shipping address. Please pack the item in its original packaging.
• Return the item with a delivery service of your choice and at your own expense. We highly recommend adding a tracking number to any return packages as we will not be responsible for any return packages that are lost during transit.
• Refunds will be processed via the original payment method within 1-2 business days of your item being received by us. Once your item has been received and refunded, you will be notified via email. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account. Alternatively, you can choose to keep store credit by letting us know in your return request email. If you purchased with a free shipping option including our free shipping promotion, a flat fee of C$10 (C$7.8 for US orders & C$18 for international orders) will be deducted from the refundable amount to cover the original shipping cost. 

Exceptions:

• Items purchased during any sale event can only be refunded as store credits. This includes promotional coupon codes or discounts applied at the time of purchase.
• Sale items are final sales which are non-returnable and non-exchangeable. 
• Shipping fee is non-refundable and will be removed from your refundable amount.  
• Pierced earrings are non-returnable due to hygienic reasons.
• Custom/personalized items are not eligible for return.

Exchanges:

We are not able to offer direct exchange service at this moment. If you wish to exchange any item you purchased, please follow the return steps to return the item and reorder the item you wish to exchange. Since we cannot guarantee inventory at the time of the exchange, it’s better that you place your order first, and then contact us at customercare@prettypearlfect.com to process a return for the item you wish to return.