FAQ
Here are answers to our most asked questions
Q: Are your pieces suitable for sensitive skin?
A: Our jewelry is crafted with skin-friendly, high-quality materials including natural pearls, 14K gold-filled, sterling silver, gold vermeil, and 14K/18K solid gold. If you generally have no allergic reactions to these precious metals and materials, you should be fine to wear our pieces.
Q: Can I take shower with my jewelry?
A: Gold-filled and solid gold pieces are generally durable and water-resistant. However, we do not recommend wearing your gold vermeil, sterling silver, or freshwater pearl jewelry in the shower.
Q: How will my jewelry be packaged?
A: Every order comes with a complimentary jewelry pouch for safe storage and a jewelry polishing cloth to clean your jewelry. Saltwater pearl and 14K/18K solid gold pieces will come securely packaged in a complimentary jewelry box. To help save trees and minimize packaging waste, we do not include physical packing slips or invoices in the package.
Gift Wrapping: We also offer optional gift wrapping services at checkout for a special presentation.
Q: Do you make custom designs?
A: Yes, absolutely! We love bringing your vision to life and would be thrilled to help you create a unique, one-of-a-kind piece. You can reach out via our Contact Us page or drop us a message through the chat widget in the bottom right corner to start discussing your custom design.
Q: Do you offer discounts?
We do! Please sign up for our email list and get 10% off your first order. If you are looking for bridesmaids' gifts, we offer 20% off on 6 or more items with code: BRIDAL20OFF
Q: Can I request a different size for an item?
A: For many of our pieces, we are happy to accommodate size adjustments upon request! Please reach out to us via our Contact Us page or the live chat to send your request.
Q: Can I cancel or change my order?
A: Yes you can. Please send your request to customercare@prettypearlfect.com. We will try to accommodate your request if your order hasn't been processed.
Q: Can I retail your products / carry your brand in my store?
A: Yes, absolutely! We love partnering with retail shops and boutiques. If you are interested in wholesale or carrying our jewelry collection, please reach out to us via our Contact Us page with a bit about your store, and we’ll get back to you with more details!