Return & exchange

We like to have happy customers. At Pretty Pearlfect, we commit to work our best to make sure you are completely satisfied with your purchase. Contact us if you have any concerns or questions with your order, we would love to assist you!

We accept returns within 7 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging.

Return steps:

• Inform us by email at customercare@prettypearlfect.com within 7 days of receiving your package. Please include your name, order number and the item you wish to return. Items sent back to us without first requesting a return will not be accepted.
• We will provide you with the address to ship your item to. Please pack the item in it’s original packages.
• Return the item with a delivery service of your choice and at your own expense. We highly recommend adding a tracking number to any return packages as we will not be responsible for any return packages that are lost during transit.
• Once the goods have been returned in accordance with the stated instructions, your refund will be processed. For credit card refunds, please allow 10-15 days for the refund to be reflected on your account, excluding any shipping fees from your original order (shipping fees are not eligible for refund). If you purchased with a free shipping option including our free shipping promotion, a flat fee of C$10 (C$18 for international orders) will be deducted from the refundable amount to cover the original shipping cost. 

Exceptions:

• Items purchased during any sale event can only be refunded as store credits. This includes promotional coupon codes or discounts applied at the time of purchase.
• Sale items are final sale which are non-returnable and non-exchangeable. 
• Pierced earrings are non-returnable due to hygienic reasons.
• Custom/personalized items are not eligible for return.

Exchanges:

We are not able to offer direct exchange service at this moment. If you wish to exchange any item you purchased, please follow the return steps to return the item and order the item you wish to exchange to. Since we cannot guarantee inventory at the time of the exchange, it’s better that you place your order first, and then contact us at customercare@prettypearlfect.com so we can process a return for the item you wish to return.